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Frequently Asked Questions

  • My car won't start, there are no lights, no horn, no power.
    Check battery for loose terminals.
    Check battery, if battery is discharged, charge battery.
  • My car won't start, there is power but slow engine crank.
    Check battery for loose terminals.
    Check terminal connections for loose or dirty connections.
    Check negative ground connections.
    Check battery, if battery is discharged, charge battery.
    Check starter.
  • My car won't start but sometimes it does.
    Check for loose terminals causing intermittent power.
    Check battery and starting system.
    Check starter.
  • The battery terminals and area around the battery are always corroded.
    Check solution level, do not overfill.
    Check that the charging system is not overcharging. Ideal voltage reading should be 13.4 volts to 14.6 volts, a charge of 15 volts and above will overcharge the battery.
    Check for leaks in the battery casing.
    Check for clogged caps, pressure will push the solution out of the battery regardless of solution height.
    Check the case and caps for signs of heating.
  • The lights of my car only brighten when I rev the engine.
    Check for loose terminals causing intermittent power.
    Check charging system is charging properly. Ideal voltage reading should be 13.4 to 14.6 volts.
    Check that the charging system is not overloaded. Use only the required capacity load for your charging system.
  • My car won't start, I haven't used it for one (1) month.
    Check battery. A battery will discharge within forty-five (45) days even when not in use and the discharging rate is faster during cold temperatures. Have the battery slow charged.
  • My car won't start but only during the mornings.
    Check battery terminals.
    Check battery charging condition.
  • My car engine is running but the battery icon on my dashboard remain lighted.
    Check charging system. This icon indicates that you are using the power from your battery instead of your charging system.
  • My battery is of a different brand, can I still avail of Outlast's free services?
    Absolutely, Outlast has strategically located battery stations within Metro Manila open daily from 8:AM to 6:PM Monday to Saturday. Besides battery sales, these stations offer additional quality services that you can avail for FREE regardless of your battery brand.
    -- For FREE battery/alternator check-up just drop by any Outlast Battery Station near you.
  • For more extensive information on car batteries by Bill Darden click here.

Warranty Application:

Warranty does not apply when the following conditions exist:

  1. Damage due to fire, wreckage, explosion, abuse or similar conditions.

  2. The battery case or cover were broken after installation.

  3. Failure to add distilled water or demineralized water [for topping] to the battery cell when electrolyte levels falls below the top of the plates.

  4. There is indication of over or under charging of the battery.

  5. Faulty electrical parts of the vehicle caused the damage to the battery.

  6. Using battery smaller than the correct specification.

  7. There is evidence that an additive other than distilled water was used for topping.

  8. Tampering of code and other official markings of the battery.

IMPORTANT:
Do not fail to present the warranty card to your preferred dealer whenever the battery is sent for service.

Take proper care of the Battery to Insure Maximum Service.
1. Check for cracks or deformation of battery case which could be the result of:
    a]. Excessive tightening of hold-down attachment
    b]. Loose hold-down attachment
    c]. Buckled battery plates that results to bulging of battery case
2. Make sure generator / alternator or voltage regulator of the vehicle are functioning properly.
3. Keep your battery fully charged but not over-charged.
4. Keep battery cable terminal tight and clean to avoid loose contact.
5. Check electrical circuit for worn cables and busted fuses.
6. Do not let your battery water level go below the top of the battery plates.
7. Use distilled water when adding water to your battery.
8. Do not over-load or ever-charge your battery.
 

OUTLAST FREE FLEET Check-Up Service:

For transport, freight forwarding, service companies and corporations maintaining several vehicles, we offer regular FREE maintenance / check-up service.

No need to stock battery units in your warehouses. Battery service / replacement on the spot or on the road. We provide a Battery Technician to visit once a month or as per agreement for free service. No more delayed deliveries or hassles for your company! Plus BIG discounts, convenience and savings.
Companies just simply contact us and create a corporate customer account. Email us for details.
 

Visit any OUTLAST Authorized Dealer for FREE battery check-up.

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